Frequently Asked Questions
8b77 FAQ
From opening an account to claiming bonuses, depositing, and withdrawing — find simple and detailed answers to all your questions about 8b77 in one place.
Your Questions, Our Answers
Whether you are new to 8b77 or a returning player, all sorts of questions can come to mind. Read through the questions and answers organised into five important categories below. Each answer is written in plain language so you can find a solution quickly. If your question is not covered, our round-the-clock support team is ready to help.
Member Account
No, only one account per person is allowed at 8b77. If a person is found to have multiple accounts, those accounts may be suspended and the balances are at risk of being forfeited. This rule is strictly enforced to maintain a safe and fair environment.
To update your personal information, log in to your account and go to the Profile Settings section. From there you can request a change to your phone number or email. For security reasons, some changes may require identity verification. If you have trouble, let the support team know via live chat.
First make sure you are entering your username and password correctly. If you have forgotten your password, use the "Forgot Password" option. If the problem persists, try clearing your browser cache or logging in from a different browser. If you still cannot get in, contact 8b77 live chat support.
A username can generally be made up of letters and numbers, and cannot be changed once registration is complete. Your password should be strong — use at least 8 characters and include a mix of uppercase letters, lowercase letters, numbers, and special characters. Do not use easily guessable information such as your date of birth or name as a password.
VIP Program
8b77 has three VIP levels — Bronze, Silver, and Gold. Bronze members receive up to 0.3% weekly cashback, Silver members up to 0.5%, and Gold members up to 0.8%. The higher the level, the greater the benefits.
VIP members receive priority customer service in addition to weekly cashback. Gold-level players may get early access to special offers and promotions. Higher-level members also enjoy extra benefits on deposits and withdrawals, as well as personalised support.
Moving up a level depends on your overall gaming activity. Playing regularly and staying active on the platform means your profile is evaluated automatically. Once the relevant conditions are met, 8b77 will promote you to the next level and notify you.
Yes, weekly cashback is calculated automatically. At the end of each week, cashback is credited directly to your account based on your gaming activity at the applicable rate — up to 0.3% for Bronze, 0.5% for Silver, and 0.8% for Gold. No separate application is needed to receive cashback.
Deposits
Deposits are usually reflected within a few minutes. However, there may be a slight delay due to network lag or payment processing. If your balance has not appeared after waiting more than 15-20 minutes, take a screenshot of the transaction and report it to support via live chat. They will verify and resolve it quickly.
After logging in, go to the Cashier or Deposit section and select Nagad. Enter the amount and send money to the Nagad number provided by 8b77. Enter the payment reference number correctly so the transaction can be verified quickly. The minimum deposit amount is ৳500.
8b77 does not charge any deposit fee of its own. However, your mobile banking service (bKash, Nagad, Rocket) or bank may apply their own transaction charges according to their policies. Check the terms and conditions of your payment method for exact charges.
The minimum deposit amount at 8b77 is ৳500 across all payment methods. This applies to bKash, Nagad, Rocket, and bank transfers alike. Transactions below ৳500 may not be accepted.
Log in to your account, go to the Deposit section, and select bKash. Send money to 8b77's designated bKash number and enter the transaction ID correctly in the form. Use a bKash account registered in your own name. Once the deposit is successful, your balance will be updated within a few minutes.
How to Withdraw
8b77 usually completes withdrawals within 30 minutes to 3 hours. Occasionally the verification process may take a little longer. If more than 3 hours have passed, contact live chat with your transaction reference number to ask for an update.
No, for security purposes 8b77 only approves withdrawals to a mobile wallet or bank account registered in your own name. Sending funds to a third party's account is not possible. This is done to prevent money laundering and to protect your own funds.
Yes, withdrawal service at 8b77 is available around the clock — there is no difference at night, early morning, or on weekends. The standard processing time of 30 minutes to 3 hours applies at any time.
To withdraw bonus winnings, you must first meet the wagering requirement. You need to wager 10 times the bonus amount — meaning if you receive a ৳1,500 bonus, you must complete ৳15,000 in wagers before the winnings become withdrawable. Once the requirement is met, the minimum withdrawal is ৳1,000.
Bonuses & Offers
Slot games generally contribute the most toward meeting the wagering requirement. Live casino and table games may be counted at different rates. The details of how much each game counts are stated in the bonus terms and conditions. For certainty, ask via live chat.
Yes, in some cases a bonus can be cancelled, but the associated bonus balance and any winnings earned from the bonus will also be cancelled. Read the terms and conditions carefully before cancelling a bonus, and discuss it with the support team if needed.
When you open an account at 8b77 for the first time and make your first deposit, the welcome bonus is added automatically — no separate code or application is needed. You will receive a 150% bonus on your deposit amount, up to a maximum of ৳20,000. For example, a ৳1,000 deposit will add a ৳1,500 bonus for a total of ৳2,500.
The 10x wagering requirement applies only to the bonus amount — not to your deposited funds. Example: if a ৳1,000 deposit earns a ৳1,500 bonus, the wagering requirement will be ৳1,500 × 10 = ৳15,000. Once that amount has been wagered, bonus winnings become withdrawable.
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